Support

This is the support page for the PocketRay app. Please post a comment below and we will get back to you as soon as possible.

18 comments:

  1. Hello,

    Purchased this app and it's not even initiating. I have an iPhone 4s. I did the standard reboot and uninstall/ reinstall but no luck.

    Just a heads up.

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  2. Hi! I am unable to reproduce your issue. I have done a clean install on iPhone 4S, iPhone4, iPhone 3GS and the new iPad without any issues. Would it be possible for you to send me a crash report so I can investigate this further? Also, could you post your version of iOS? Thanks.

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  3. By the way - what do you mean by not initiating? That the app opens and crashes right away? Thanks again.

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  4. I think your problem was due to the following App Store bug: http://appadvice.com/appnn/2012/07/apple-says-app-store-glitch-is-no-more. If you re-download the app now it should work again!

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  5. very cool app, too bad it takes ages to render...

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  6. Thanks! It's actually fast for a GI renderer. Especially on the iPhone. It's quite slow on iPhone 4 though. 4S/iPad 3 recommended.

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  7. Nice app, I like it.
    Got an iPod touch (4th generation). Have just upgraded to iOs 6. Unfortunately the export does not work now (PocketRay always exports the blank black picture).
    Looking for new version.
    BTW. Had to open this page in Opera Mini. The comment script does not work in Safari.

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  8. Thanks for reporting this! I will look into it. It's strange that it doesn't work in Safari on your device. I'm typing this from Safari in iOS 5.1 right now. Maybe it's iOS 6 specific as well?

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  9. I tried to post the comment from OS X Safari first (Mountain Lion 10.8.2) and then from iOS6. Both "Preview" and "Comment" buttons are just swallowing comment box content.

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  10. An update is on the way. Thanks again for reporting! I have verified the website problem as well.

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  11. Is it possible to make a 100% mirror? :)
    I can't figure it out :)

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  12. Hi! Sorry about this really late reply. At the moment there is no way to create a perfect mirror. They will be a bit blurry due to noise reduction filtering. They do however get sharper the more iterations you let it render for.

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  13. Are users allowed to use their scenes in commercial works of art?

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  14. Sure! That's no problem at all.

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  15. Great /// bidir pt?? Cpu based??

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  16. It's running plain path tracing on the GPU. The CPU helps out with some image filtering to reduce noise every few frames.

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